Remote Network Support, Inc.

Remote Network Support was founded in 2002 to provide Chicago-area businesses with an alternative to high-priced in-house IT departments.

We offer an array of essential services on a flat rate subscription basis to small and medium sized businesses. We help you minimize the hidden costs of PC ownership, which are considerable.

We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.

Whether you already have some technical expertise on staff or not, we provide whatever expertise you need but don't have.

We view ourselves as an extension of your business. Our goals are nothing short of a dramatic reduction in your total cost of technology ownership and a dramatic reduction in your technology-induced stress level.

That's why every customer engagement begins with a free technology review with one of our technology consultants. It's the best way to get the "lay of the land" in addition to getting an on-going relationship started.

The more we know about you, the more return you'll see from your investment with us.

Team RNS

When you partner with RNS, you get a world-class IT department with highly qualified and talented staff, industry best practices, and leading-edge technologies - all working under YOUR control.

Your IT Department includes:

CHIEF INFORMATION OFFICER - Your CIO will help you make the right technology choices. An extension of your management team, he'll meet with you regularly to interpret your business objectives and define a technology direction to meet your needs.

BUSINESS PERFORMANCE CONSULTING TEAM - Your consulting team works for you to reduce costs and time-consuming errors by automating labor-intensive processes. RNS clients have seen their staff productivity improve by 300% through the expertise of our consulting division.

IMPLEMENTATION TEAM - Your implementation team is ready to install, configure, and fully document any and all parts of a comprehensive network. As a Microsoft Certified Partner, you can rest assured that our staff has been fully trained and is current with the latest versions of the software that matters most to your business.

NETWORK OPERATIONS CENTER - Your NOC monitors your network 24-hours a day and is staffed by full-time Microsoft Certified, college-educated engineers standing by to assist you. Approximately 90% of your issues are fixed quickly and courteously over the phone in 30 minutes or less. When that's not possible, our field engineers are standing by to come to your office on a moment's notice to fix any problem fast.

 

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